Privacy Policy for Lead and Follow Up Management

Last Updated: March 17, 2026

Introduction

This Privacy Policy describes how Lead and Follow Up Management ("we," "our," or "us") collects, uses, and protects information when you use our mobile application ("the App"). We are committed to protecting your privacy and the confidentiality of your business data. By using our App, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Contact and Business Information

The App collects and stores the following business-related information:

• Contact Details: Names, phone numbers, email addresses, WhatsApp numbers, company names, and physical addresses of your contacts and leads
• Lead Information: Lead status, source, conversion data, and associated contact details
• Deal Data: Deal amounts, pipeline stages, closing dates, and related business information
• Follow-up Records: Scheduled follow-ups, reminders, notes, and communication history
• Notes and Comments: Any notes, comments, or additional information you add to contacts, leads, or deals
• Custom Fields: Any additional custom information you choose to store using the app's custom fields feature

Call Log and Call History

If you grant the optional Call Log permission, the App may collect and store the following call-related information from your device:

• Phone number: The number that was called or that called you
• Call type: Incoming, outgoing, or missed
• Call duration: Length of the call in seconds
• Call date and time: When the call occurred
• Link to contacts/leads: The App matches call numbers to your saved contacts and leads so you can see call history on each contact or lead profile

This data is used only to:

• Display call history on Contact and Lead detail screens
• Provide a unified Call History screen for all your business calls
• Support follow-up reminders and call-back tracking
• Store call information locally (and, if you use cloud sync, to sync across your devices)

Call log access is optional. You can deny the permission and still use all other app features; call history and linking will simply be unavailable.

Device Information

• Device model and operating system version
• Unique device identifiers
• App version and configuration
• Device contacts (when you choose to import them)
• Storage access for data backup and restore
• Network information for potential cloud sync features

Usage Information

• How you interact with the app features
• Feature usage patterns and preferences
• App settings and configurations
• Error logs and performance data
• Session information and activity timestamps

How We Use Your Information

We use the collected information to:

• Provide core CRM functionality including contact, lead, and deal management
• Enable follow-up reminders and notifications
• Enable communication features with your contacts
• Generate reports and analytics on your sales pipeline
• Store and organize your business data locally on your device
• Provide data backup and restore capabilities
• Enable search and filtering of your contacts and leads
• Track deal progression through your sales pipeline
• Display and sync call log and call history (when permission is granted) to link calls to contacts and leads
• Maintain audit logs for data changes and activities
• Improve app performance and user experience
• Provide technical support when requested

Data Storage and Security

Your business data is stored primarily on your device using a local Room (SQLite) database. We implement the following security measures:

• Local Storage: All contact, lead, deal, and call log data is stored locally on your device (Room/SQLite)
• Access Controls: The app requires appropriate permissions to access your data
• Secure Backup: When using backup features, data is encrypted during transfer and storage
• Data Deletion: If you uninstall the app, all stored data will be permanently removed from your device

Cloud Sync (Future Feature)

When cloud sync becomes available, your data may be synchronized with Firebase cloud storage services. This feature will be optional and will require your explicit consent.

Third-Party Integrations and Libraries

The App uses the following third-party services and libraries to provide functionality:

Google Services

• Google Play Services: App functionality, updates, and device integration
• Google Sign-In (Play Services Auth): Optional sign-in and account linking
• Google Drive API: Optional cloud backup and restore of your data
• Google Contacts / device contacts: Optional import of contacts from your device or Google account

Firebase (Google)

• Firebase Authentication: Optional user sign-in and account management
• Cloud Firestore: Optional cloud sync of your leads, contacts, follow-ups, and call history
• Firebase Analytics: Anonymous usage statistics to improve the app (e.g., feature usage, crashes)
• Firebase Cloud Messaging: Push notifications for reminders and updates

Other Third-Party Libraries and Usage

• AndroidX / Jetpack: Core Android libraries (Compose UI, Material 3, Navigation, Lifecycle, Room database, WorkManager for background sync)
• Hilt (Dagger): Dependency injection; no data collection
• Coil: Image loading within the app; no data sent externally
• Accompanist Permissions: Runtime permission handling (e.g., contacts, call log); no data collection
• Google Play Services Ads: May display ads in the app; ad providers may collect identifiers and usage data as per their policies. You can control ad personalization in your device or Google account settings.

Device Contacts and Call Log Access

• The app can import contacts from your device's contact list when you grant permission
• The app can read your device call log when you grant the optional Read call log permission, to sync and display call history and link it to contacts and leads
• Imported and synced data (contacts, call history) are stored locally in the app and, if you use cloud sync, in your Firebase/Firestore account

Data Sharing and Disclosure

We do not sell, rent, or share your personal or business information with third parties, except in the following circumstances:

• When explicitly authorized by you
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition (with prior notice)
• With your consent for specific integrations or services

Your Rights and Choices

You have full control over your data:

• Data Access: You can view, edit, and manage all your data within the app
• Data Export: You can backup and export your data at any time
• Data Deletion: You can delete individual records or all data from the app
• Contact Permissions: You can grant or revoke access to your device contacts
• Call Log Permission: You can grant or revoke access to your device call log; the app works without it, but call history and linking will be disabled
• Notifications: You can enable or disable push notifications and reminders
• App Uninstall: If you uninstall the app, all your data stored locally will be permanently deleted
• Backup Settings: You can control data backup and restore settings

Data Retention

We retain your information as follows:

• Contact, lead, deal, and call log data is retained until you delete it from the app or uninstall the app
• All data is permanently deleted when the app is uninstalled from your device
• Backup data follows the retention policies of your chosen backup service
• Usage and performance data is retained for up to 1 year for app improvement purposes

Business Use and Multi-User Features

This app is designed for business and professional use. Future versions may include:

• Team-based access and collaboration features
• Role-based permissions and access controls
• Shared pipelines and team reporting
• Administrative controls for business accounts

When these features become available, additional privacy terms may apply, and we will notify you of any changes.

Children's Privacy

This App is intended for business and professional use and is not designed for children under the age of 13. We do not knowingly collect personal information from children under 13.

International Data Transfers

If you use cloud sync features or if we process data internationally, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

• Posting the updated policy within the app
• Updating the "Last Updated" date
• Providing in-app notifications for significant changes
• Sending email notifications if you have provided an email address

Permissions Used

• Contacts: Optional — for importing device contacts into the app
• Read call log: Optional — to sync and display call history and link calls to your contacts and leads. You can deny this and use all other features.
• Phone / Read phone state: Optional — used for call-related features (e.g., detecting when a call ends so we can sync call log). Required only if you use call history.
• Storage: For local data storage and backup/restore
• Internet: For sync, backup, sign-in, and notifications
• Notifications: For follow-up reminders and alerts

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Provide details about what information was involved
• Explain what steps we are taking to address the breach
• Provide recommendations for protecting your data

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: privacy@leadandfollowupmanagement.com
Support: support@leadandfollowupmanagement.com

Legal Compliance

This privacy policy is designed to comply with applicable privacy laws including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Other applicable regional privacy laws